Are you looking for Application Support?
We provide 24X7, 365 Days A Year application support for a flat small monthly fee.
At NIVI Solutions we have established a dedicated support team that does proactive monitoring of our client’s web application. React to any issue classified as severity 1 or P1 right away to have minimal to no business impact.
We offer 99.999% uptime Service Level Agreements to all our clients. This is how we differentiate ourselves from other agencies
- 24X7, 365 Days A Year (including all holidays)
- Special dedicated support and monitoring team for peak shopping season (Thanks Giving, Black Friday, Cyber Monday, Christmas)
- Responsiveness – Clients can reach out to us through our support portal, email, or direct phone for support. We promise to have engineer start to resolve any severity 1 issues that are impacting transactions, the moment it is identified and continue to work until resolved (irrespective of hours or time of the day)
- Support to support the platform generic support